Denver Technology have been providing Managed Support Services to our customers since our inception in 1989.
Recognising that all organisations have varying requirements for IT support depending on the criticality, complexity and physical location of their IT systems and their own internal IT support capabilities we have created flexible support service offering:
- Complete outsourced IT – Denver Technology will become your IT department
- Help Desk Services – If your organisation already has internal IT specialists, Denver Technology are able to offer local Level 1 and Level 2 helpdesk services from a local Australian based helpdesk
- Escalation/Specialist Support – If your organisation already has a helpdesk, but require technical specialist to be on call.
Talk to us about your requirements.
If you need support, it’s there. Denver have experts on hand for everything.
Monowarul Kabir, Desktop Support Manager
Nido Petroleum Ltd
Denver Technology has 3 Managed IT support options available (Bronze Silver & Gold) starting at as little as $1,000 per month.
Packed with Features
These options include the following:
- Onsite support when required
- Access to Senior Specialist Engineers
- Denver Service Centre (helpdesk)
- Industry leading monitoring and management capabilities across infrastructure, networks and workstations
- Client Portal for visibility of ticket logging and tracking, system performance and health check
- Monthly meeting with Account Manager and Service Delivery Manager
- Planning and Strategy sessions with Denver Technology executives (ie Director of Strategic Consulting &/or CTO) – Quarterly, Bi-annually or Annually
- Monthly system health reporting
- Ticket reporting
- Industry Leading SLA’s for Response and Resolution times
- 24x7x365 emergency coverage – no flag fall costs (Gold and Silver only)
- Asset renewal notifications
- End User Surveys