Denver Technology provides a comprehensive range of professional services that can be customised and scaled to suit the needs of our customers.

With over 75 engineers, our Professional Services Team is one of the largest local engineer talent pools and our partnerships with leading IT vendors such as Cisco, Microsoft, Palo Alto, Citrix, VMware, Dell, HP and more allow our employees to deliver top quality services in designing, implementing and operating IT Infrastructure and Application solutions for organisations of all sizes.

The following outlines the range of services that that we provide to our customers:

Consulting Services

Denver Technology believes that it can add significant value to our customers’ business as we maintain our ongoing ability to remain informed of emerging and current technologies, innovations, solutions, products and directions by leveraging our strong vendor partnerships.

Typical services provided include (but are not limited to):

  • Strategic consulting
  • Business impact analysis
  • Business continuance and contingency planning
  • Disaster recovery planning
  • Capacity planning

Network Design and Management

Denver Technology has a team of specialists capable of designing, installing and maintaining commercial strength networks. Currently, Denver Technology supports many of its customers’ networks, several of which have undergone significant upgrades recently to cater for the latest technological innovations.

Mission-critical networks supporting real-time applications, remote access to data, multimedia, telephony, unified communications or heavy traffic, have become increasingly complex to build. When designing a network it is essential to understand and assess the business requirements as well as the security implications and technical requirements in order to achieve an optimal outcome.

Typical services provided include (but are not limited to):

  • Network analysis and planning
  • Network design for high availability, redundancy and failover
  • Wide area network (WAN) optimisation and acceleration
  • Local area network design
  • Network installation, configuration and commissioning
  • Voice over IP (VoIP) solutions design and configuration
  • On-going network monitoring and management

Security

Denver Technology is fully cognisant of the need for security management and administration to safeguard access to the business systems and data of its clients.

Specialist security knowledge, accumulated over more than 20 years of company operations allows Denver Technology to effectively implement, manage and administer all aspects of security commensurate with the needs of its clients.

Typical services provided include (but are not limited to):

  • The development of site policies and procedures
  • Enforcement of client’s IT security policies
  • Auditing, analysis and testing of security implementations
  • Configuration of firewalls (e.g. Check Point, Cisco, Juniper etc)
  • Configuration and maintenance of proxy servers and services (e.g. Blue Coat ProxySG, Cisco Cloud Web Security (ScanSafe) , Microsoft TMG etc)
  • Virtual Private Network configuration and troubleshooting (e.g. IPSEC, SSL, DirectAccess)
  • Data and session encryption (e.g. IPSEC, SSL, PGP, SSH, etc)
  • Intrusion detection and analysis techniques, tools, and methodologies
  • Monitoring and application of best practice
  • Operating system specific security knowledge
  • Single sign-on technologies (e.g. RSA, SafeNet etc)

System Administration

System administration constitutes a corner stone in the services provided by Denver Technology to its clients. This service covers the majority of operating platforms available in the marketplace including:

  • Microsoft Windows OS
  • Microsoft Windows Server
  • VMware ESX, ESXi, vSphere
  • Microsoft Hyper-V
  • Citrix XenServer, XenApp, XenDesktop
  • UNIX (including Solaris & Linux)
  • OpenVMS

 

Since the Company’s inception more than 20 years ago, our focus has reflected the market adoption of Microsoft Windows and Unix platforms and the move towards virtualisation with VMware and Microsoft Hyper-V.

The systems administrator is generally the most “technically minded” person on site. Their ability to understand technical issues is critical, as systems under their control are generally expensive, high performance equipment, requiring specialist care.

Services currently provided by Denver Technology under the systems administration umbrella include (but are not limited to):

  • Technical risk assessment.
  • Contingency planning.
  • Automation of system administration tasks.
  • Capacity planning.
  • Liaising with managers, developers, and users.
  • Design, configuration and management of:
    • Storage systems and storage area networks
    • Physical server infrastructure and operating environments
    • Virtualised servers
    • Domain servers
    • Database servers
    • Application servers
    • Web servers
    • Terminal servers
    • File & print servers
    • Proxy servers

Database Administration

Database administration is central to the infrastructure support services provided by Denver Technology to its clients. Denver Technology’s database administrators provide a range of services for customers with Oracle and Microsoft SQL Server databases, including:

  • Installation and Configuration
  • Database Maintenance
  • Data Administration (Integrity, Security, Recovery)
  • Backup/Restore
  • Performance Tuning
  • Capacity Planning

Project Management

Denver Technology employs a number of project management experts, with the skills and experience required to ensure the successful management of infrastructure based projects.

In our commitment to quality, our processes and procedures are based on the PRINCE2 framework for Project Management. This includes a formal authorisation/approval process, and facilities for documenting, reporting and controlling the scope, cost and duration of a project. In addition, proper and frequent communication, both between the project team members and with the client is deemed to be critical to the success of a project.

Desktop Support

Desktop Support is another of the core infrastructure support services provided by Denver Technology.

The experience and expertise required to maintain the required level of support has increased significantly over the years. This is due primarily the increased sophistication of the operating systems and application suites, the wide-spread adoption of mobile computing devices, and the significantly increased knowledge and demands of the users who are continually attempting more difficult and complex tasks.

Typical services provided include (but are not limited to):

  • User support covering items such as:
    • Network logon/connectivity problems
    • “How to” problems relating to the PC hardware, operating system and applications
    • Printing problem resolution
    • Data transfer/archiving
  • Personal computer installation
  • Installation of new software and upgrading of existing software
  • Hardware fault finding
  • Network integration
  • Asset tracking
  • Procurement
  • Communications:
    • Email
    • Desktop fax
    • Mobile devices (mobile phones and tablets)

HelpDesk

Help Desk is a fundamental service provided by Denver Technology.

Denver Technology’s help desk personnel can provide 1st, 2nd, and 3rd level support to customers requiring these services.

Denver Technology is accustomed to working under Service Level Agreements (SLAs), and our staff are disciplined in call management practices. Additionally, Denver Technology’s call management methodology ensures that efficiencies are realised by the customer, thereby adding true business-based value.

Typical services provided include (but are not limited to):

  • First level service answering “how to” questions, logging all calls for statistical reporting and further follow up if required
  • Second level service providing technical expertise to resolve customer’s problems
  • Third level services, including establishing IT standards and vendor agreements

Application Development

Denver Technology has extensive experience in application development. A few recent examples are:

  • Integrating an asset management system with the finance system.
  • Creating a portfolio management tool that integrates with the asset management system, finance system and project scheduling tools.
  • Creating a system for reporting on incident trending.
  • Showing the live status of works progress, scrolling on a large screen.
  • Supplying the database access layer and reporting for a high volume online rewards program.
  • Implementing the toolset to compare two sets off data using process control methods for analysis
  • Collecting data from over two networks and using it to kick off a reporting workflow.
  • Providing trending on compliance audits
  • Shift scheduling and modelling tool inclusive of competency strictures

 

As Denver Technology understands our customer’s business we can ensure that facets like security and access fit their policies and governance mandates. Our enterprise client’s regularly run security testing across our applications

Denver Technology’s primary development skills are in and around .NET, C#, JavaScript, VBA, PowerShell, MVC, WCF, Web Services, XML and SOAP. Other skills exist within the team and this continues to propagate through expansion and training.

Reporting

No product on the market today comes equipped with every report needed by end users. Almost all of our customers require something above and beyond the canned reports that come OTB. The reports required may extend beyond the skill set of the business user and Denver Technology’s expertise is requested. Denver Technology provides reports to their customers via tools such as QBR, BIRT, SAP Crystal Reports, Hyperion SQR Production Reporting, Microsoft SQL Server Reporting Services, Excel, Power Query and Power BI. Denver Technology will identify the most effective ways to retrieve meaningful data from your systems on a case-by-case basis.

Customers have full access to the technical support team involved in the development process of the solution, thus all encountered problems can be resolved in an efficient manner.

We look forward to talking to you about your business.

You can read about previous work we’ve done on our Success Stories page.

it enineers in network server room

 

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