Services and Solutions » Denver Service Centre (DSC) Services

Denver Service Centre (DSC) Services

Established in 1999, the Denver Service Centre (DSC) is Denver Technology's premium service for clients seeking to outsource all or part of their IT support to a professional services and solutions provider.

Operating from our Western Australian and Queensland offices, the DSC provides clients with a Single Point of Contact for all their IT support requirements; allowing them to leverage Denver’s support personnel, infrastructure, processes, expertise and experience.

Staffed by an experienced team of industry certified professionals, and backed by ITIL compliant/aligned methodologies, the DSC successfully diagnoses and resolves a high percentage of problems at First Point of Call.

Registered DSC clients can easily lodge support requests with the Denver Service Centre via telephone, email, fax, or the Internet. The DSC processes allow for automatic tracking and reporting of incidents, problems, change management, release management, service level management, configuration management, availability management, knowledge management and management reporting.

The DSC's Service Level Managers in WA and QLD are responsible for ensuring that all calls are processed in a timely manner and escalated as required. Where a request cannot be rectified by the DSC over the phone or via secure remote access/control, DSC consultants will travel to the client’s premises, ensuring timely resolution of incidents and problems.

Through the Denver Service Centre, clients gain access to a range of benefits, including:

• Established processes, tools and infrastructure to deliver services under formal Service Level Agreements (SLAs).
• An established Service Management toolset for proactive management of servers and networks
• An extensive range of service management reports.
• The DSC is staffed by experienced, multi-skilled IT professionals with a range of industry accreditations, providing clients access to a support team with a broad range of specialist skills and experience.
• Quality based processes to deliver consistent service across all clients and client sites.
• The ability to leverage a team of consultants across our client base to deliver efficient support coverage.
• A scalable support service with multiple DSC consultants providing the capability to handle peak loads.
• The ability to leverage an extensive multi-client knowledge base in delivering best practice solutions.

Please Contact us to discuss how the Denver Service Centre will meet your needs.